Universal Design wins every time.

The Big Picture

We're in the "command terminal" era of public robots.

Before Mac and Windows interfaces, computers required high levels of skill to operate. Command terminals were powerful — but inaccessible to most people. Universal design changed everything: today, nearly anyone can turn on a computer and start browsing the internet.

Our society is at the same inflection point with public robots. Most require specialized interaction, ignore diverse user needs, and were never tested outside a narrow demographic.